City governments face daily requests from residents, whether it’s about potholes, trash pickup, streetlight repairs, or general city information. Managing these requests can be time-consuming without the right tools. Civita App makes it easier for local governments to handle non-emergency requests using a 311 Citizen Relationship Management CRM mobile solution designed for simple, clear communication between cities and residents.

Simple Request Reporting

With the Civita App, residents can report civic issues directly through their smartphones. A few taps let them describe the problem, attach a photo, and mark the location. Whether it’s in a park or standing water on a road, the request is sent to the right city department without delay.

City teams receive the information immediately and can act faster. Once the issue is resolved, the resident is notified through the app, helping build trust and transparency.

Organized City Services in One App

The Civita App also provides residents with access to local services, city contacts, and frequently used forms. Instead of searching multiple websites or making phone calls, residents can find what they need in one place. Forms, useful links, and contact details are easy to browse and download.

City calendars with upcoming events, trash collection days, and public meetings are available too, helping residents stay connected with their community.

Smart Features for Better Civic Engagement

Cities using the Civita App can also set up Geo-Fence zones to target notifications by location. For example, if roadwork is planned in a specific neighborhood, only residents nearby will be notified. This keeps messages relevant and avoids unnecessary alerts.

QR codes are another helpful feature. When placed around parks, facilities, or buildings, these codes connect residents to location-based content, service requests, or event details instantly, all by scanning with the app.

Tools for Staff and Field Teams

Behind the scenes, the Civita App includes a powerful management dashboard. City staff can review new requests, assign work orders, and track resolutions. Field workers can update task status on the go using the Civita App or, Field App. This reduces paperwork and helps teams respond efficiently.

Ready for U.S. Cities

Civita App is built with cities in mind and works on both iOS and Android devices. It integrates smoothly with platforms like Cityworks, Brightly, and ESRI — so your teams can keep using tools they already know.

Cities across the U.S. are looking for better ways to handle resident requests. If you’re interested in making communication smoother and managing non-emergency issues faster, the Civita App can help.

Schedule a free demo with our team and see how Civita App can support your city’s needs. It’s easy to set up, and we’ll guide you through everything — no pressure, no obligation.