Cities and organizations rely on effective work order systems to maintain daily operations. Civita App provides a centralized, cloud-based solution that allows teams to handle service requests and work orders in one place. With easy access and real-time visibility, city staff and field workers can stay connected, organized, and responsive.

Work Order Management System

The work order management system within Civita App helps cities and departments handle maintenance tasks, inspections, and public requests efficiently. Staff can create, assign, and update work orders from any device, reducing delays and confusion. The platform’s structured workflow keeps every activity traceable, ensuring no request goes unnoticed.

Service Request Tracking

With the service request tracking feature, all incoming requests are stored in a unified dashboard. Staff can categorize requests, assign responsibilities, and monitor progress until completion. This feature supports multiple departments—public works, parks, waste management, and facilities—making it easier to handle citywide operations.

Workflow Automation

Civita App includes automation tools that help teams organize repetitive tasks. Automatic status updates, digital notifications, and predefined workflows reduce manual effort. Managers can set priorities, allocate resources, and maintain consistency across multiple service categories.

Resource Management

Resource allocation is simplified through built-in scheduling and tracking tools. Supervisors can view available personnel, vehicles, and equipment before assigning tasks. This resource management feature minimizes downtime and ensures that the right team members handle the right jobs at the right time.

Real-Time Reporting

The real-time reporting dashboard provides full visibility into ongoing and completed work orders. City administrators can track performance metrics, analyze response times, and identify bottlenecks. These insights help in planning future operations and allocating budgets more effectively.

Mobile Access for Field Staff

Field crews can update work orders directly from the mobile app. Photos, comments, and status changes can be uploaded instantly, keeping office staff informed. The mobile access feature also supports offline entry, establishing continuous operation even without a stable network connection.